The Last Hotel STL

Check out my room here! https://www.youtube.com/watch?v=ITTIKrDZ9GI

If the perfect St. Louis getaway to you doesn’t include a chain hotel, be sure to check out the Last Hotel STL.

Located within the city’s Garment District in a renovated art deco-styled building, this boutique hotel tips it’s hat to its history while maintaining modern lodging and style.

The hotel boasts a great location. Not far from clubs, theaters and other venues. And its isolation from other local lodging gives it an exclusive and almost insider vibe.

Parking can be difficult to find. Spaces on the street are shared between the other businesses on the block and can be quite expensive for more than overnight stay. So use the valet service if you have anything better to do than repeatedly drive around in circles.

The staff are very friendly and accommodating. I never had to go looking for someone to get my car or answer a question. They really seem proud of the hotel and enjoy working there.

The Garment District as a whole has yet to be fully developed. So there are not many restaurants nearby. But if you are very nice, they will tell you all the little hang outs to find the best pizza and chicken.  That kind of insider information is worth making friends.

The lobby is very spacious and has lots of seating for casual gatherings, conversations or just hanging out. It also boasts a pool table adjacent to where the lobby-level bar once was.  There was no in-house restaurant or bar available during my stay-although there is space for these-and even signs touting their existence. Even a rooftop bar, which was also missing. Maybe they will open up again soon? Now that I know it once housed a bar, it seems to me a waste of a good rooftop not to put it back.

There are exercise facilities on hand. And the gym and pools (inside and out) are nicer than the ones often offered by chains. But maybe this is just because the hotel doesn’t make it a point to cater to families so it is missing the obligatory amount of urine and the single, abandoned water wing that seems to be a part of every Best Western experience?

The rooms are very stylish and expansive. They are loaded with old architectural features, touches of modern art and lots of windows and natural light.  The views don’t compare to other hotels situated in more picturesque parts of town, but since you can hear everything going on outside the hotel well into the early morning hours, sunrise does seem to make the Last Hotel STL more quiet and peaceful. So there’s that. The bathroom is roomy enough to easily accommodate a family of five The furniture is well spaced for the room. The mattress was meh, but that goes with the trend of so many hotels nowadays. Putting emphasis on what kind of coffee or soap to stock the rooms instead of focusing on how guests will actually sleep.

But no outside sound insulation so you can hear everything.

EVERYTHING.

It’s so close to so many clubs, it is almost impossible to get a quiet night’s sleep-especially on weekends.

From a car door closing to a conversation, all the noise from the street travels straight up the building and right into your room. So if you are a light sleeper, or someone who is sensitive to random shouting, tires squealing and other merriment, pack some ear plugs.

Another great feature of the hotel was the price-much lower compared to other hotels in the area. This might be due to the lack of other common amenities, but my wallet certainly appreciated it.

My takeaway: pack the white noise machine and enjoy.

Do you have a hotel or inn you would like me to review? Let me know on Facebook, Instagram or at toilandtroublemediagroup@gmail.com

The University Plaza Hotel and Convention Center Springfield

Check out my room here! https://www.youtube.com/watch?v=0csEk_wrUHc

Springfield is an multifaceted town, and the city’s hotels have had to be just as versatile to accommodate. Like the University Plaza Hotel and Convention Center. Blocks away from Missouri State University, it is perfectly situated for a variety of activities and events.

From the outside, the hotel lives up to its name as a convention hub.  There is lots of accessible parking. The front desk staff were friendly and efficient as was bar staff. I didn’t see anyone else. But in a building of that size, I can imagine its easy to get lost.

Visitors are captivated almost at once by this spacious, impressive facility. There are multiple meeting and public spaces, two pools (one inside, one out) a nice gym, a restaurant, two outdoor grottos where one can relax beside a fire with light jazz playing, a bar and a coffee shop.

The downside? The room. They too, are spacious, well-organized and convenient for a temporary stay, but they have definitely seen better days! The furnishings, paint and wallpaper are worn and cracked.  The carpet was stained, the mattress completely lacked support. And you can hear EVERYTHING going on outside your room and vice-versa. Think about asking for a room away from other guests if you plan to give that mattress a night to remember.

The air conditioner worked, but the shower’s water temperature was unpredictable. Not exactly the vibrant morning wakeup I’m looking for when on the road. The toilet seat was also left up by housekeeping. Ugh!

My takeaway-go with a LaQuinta.

Do you have a hotel or inn you would like me to review? Let me know on Facebook, Instagram or at toilandtroublemediagroup@gmail.com

Four Points by Sheraton Bentonville

Check out my room here! https://www.youtube.com/watch?v=Qo3nx3mKngc

When looking for a place to meet, Bentonville, Arkansas has plenty of choices.  At least ten popped up on my first Google search alone. But the Four Points by Sheraton was the one selected for my last road trip into town. And I confess, I kind of wish it wasn’t.

In terms of space and business amenities. The Four Points doesn’t exactly stand out as anything more than another average convention center. There’s wifi, meeting rooms-and plenty of common area to chat while waiting on wifi and meeting rooms.

There is ample parking right outside door. The front desk staff are available and helpful as was housekeeping.  If only you didn’t have to take a 5k hike in order to reach them.

Note to the hotelier: make it easy on visitors. Employ sled dogs.

The hotel’s gym facilities were nice, as were the meeting rooms, common areas, dining area and bar. But nothing remarkable from a convention chain standard.

The in-house restaurant a nice touch. But the menu was really overpriced given the number of dining options up and down the same strip.

Guests were spaced out well for privacy. The rooms are quiet, clean and well organized. The bathroom was also clean with an adequate number of towels to get you by.  There was a small coffee bar in the room-a little too small to meet my caffeine demands on the road, and a mini fridge.

But no microwave, what the heck?

The bed and mattress were of the average type worthy of no more description than an unenthusiastic meh.

My takeaway: nice place to meet, but stay elsewhere.

Do you have a hotel or inn you would like me to review? Let me know on Facebook, Instagram or at toilandtroublemediagroup@gmail.com

The Hotel Phillips

Check out the room here! https://youtu.be/CbNKmAYSEEY

This just in…I found a Hilton Hotel I actually like!

If you didn’t know better, the Hotel Phillips in Kansas City is precisely the kind of boutique hotel I look to for a one-of-a-kind getaway.

The hospitality experience begins the moment you pull up to the hotel. Just outside the building, we were greeted by an amazing valet who, in spite of our arrival during their peak check-in hours, handled the traffic with the precision of a surgeon. No one waited inside their car for more than a few minutes. In spite of flying through vehicles as fast as they pulled up, the young man greeted us warmly, handed us a ticket, and informed us our car would be available should we need it again with an estimated ten minute’s notice.

Out of curiosity (and to compare it to other Get A Room destinations like the Hyatt Regency at the Arch, where parking is advertised as an amenity but doesn’t always deliver) I asked what the parking availability was like on weekends such as ours. Pleased to talk shop, if only for a moment, the valet replied that there were plenty of openings and that they are well organized to keep things moving. Nice.

The building itself is regal and swanky, not at all like your average franchise locations. Upon entering the expansive lobby, the architectural details, grand stair case and art deco design take you back to the Roaring Twenties. The hospitality staff are just as welcoming and professional as the ones working outside, and they truly seem to enjoy working there. I noticed a level of peaceful contentment among them that is completely absent at the St. Louis Union Station.

Pay attention, Union Station! You can do better by them!

Even the elevator, dining areas and common spaces carried this theme-making them an interesting option for special events and parties.  As with other logistics, care was taken to insure guests were well-spaced both for dining and overnight stays. There was a wedding party staying at the hotel during my stay and aside from brushing into them a couple times as we entered and exited, my companions and I barely noticed they were there.

The room itself was clean and well furnished with ample electrical plugs. The bathroom was clean and spacious enough to accommodate more than one person easily. The living area was different than I expected. The television was spaced well and on a stand which allowed it to be turned around for viewing from the bed (a really handy and space-saving feature more hotels should pick up) and there the ample glassware was clean and free of dust. But there was no mini-fridge, WTH?!

The shower was a bit touchy and tended to be on the scalding side of hot. So parents may want to be aware before letting little ones operate it unsupervised. I did notice the carpet was stained. But it appeared to be from regular use and nothing to suggest one should avoid bringing a blacklight into the room. 

Like other Hilton Curio’s, many of the room’s amenities were available for an extra charge-like the $3 bottles of water or the $40 bottle of hotel-branded locally distilled whiskey. I would really like to see Hilton find a different way to hawk their Rewards program than to charge such a ridiculous sum for a bottle of non-Fiji water-like maybe better discounts or less advertisements featuring Paris?

The in-house restaurant was also priced in accordance to Hilton brand and not necessarily with the quality of the meals, but there are plenty of better restaurants to enjoy within walking distance. And the speakeasy downstairs was a bit loud for my enjoyment, but it was very popular. The hotel’s website and literature prominently broadcast that reservations are preferred. But  given the number of visitors turned away during my time at the bar, they should just go ahead and say they are required as it filled up quickly. 

My takeaway: forget it’s a Hilton and enjoy the stay!

Do you have a hotel you would like me to review? Tell me about it @ toilandtroublemediagroup@gmail.com

The Hyatt Regency at the Arch

Check out my room here! https://youtu.be/KTiuZtOcwys

Staying downtown is a one-of-a-kind experience in every city, but with its famous arch, St. Louis stands out. Naturally, there are a couple of hotels that take advantage of their views of the structure. Not the least of which is the Hyatt Regency at the Arch.

Located within walking distance, the building itself stands out.  Its regal architecture giving a graceful nod to the city’s heritage.  At night, the view from the Arch-sided rooms is stunning. But they do cost extra, so you might want to consider the splurge for a special occasion or when you have time to explore the city properly.

Aside from the grand, almost cavernous lobby, its three full-service restaurants and a Starbucks, my experience as a guest was disappointing. The front desk staff are efficient, if not slightly inexperienced. When I asked to pay in advance for Erin’s valet service (more about that in a moment), the young man behind the counter looked at me puzzled before replying that I could only do that if I was paying for an extra room.

That’s not true, and another member of the department quickly stepped in to remedy the situation, but it was still an odd response.

The valet and guest services staff were also very helpful and approachable, but housekeeping was meh. They seemed to stock towels and toiletries in my room consistently, but routinely overlooked hair and toilet paper-two things I am less willing to forgive. As a frequent traveler with a tight schedule, I want to spend my time focusing on my trip-not rationing toilet paper and pondering the origins of some random body hair stuck to the shower.

While the bed was made and fresh towels and coffee pods were left out, the room was noticeably dingey. The nightstands weren’t wiped down, the shower curtain was covered in soap and strands of hair were scattered about.  I reported this to a very nice man at the guest services desk and when I returned later, the shower curtain had been replaced, but the hair remained.

Sigh.

The coil mattress was unremarkable (for a Super 8, that is) and not at all worthy of the prestigious chain and its inflated prices.  And I noticed several general upkeep issues as well-far more than I expected for a global chain. Not all of the lights worked in my room, the water pressure for both the shower and toilet were poor-resulting in double flushes and less than satisfying showers. The rooms were not very well insulated and resulted in my hearing every guest and maintenance person that walked by.  

The HVAC system was also sub-par. The room felt clammy and uncomfortable. The only way to counter its excessive humidity was to increase the temperature, leaving me with the choice of either feeling sweaty or soggy.

Also, no self-parking was available the entire length of my stay-which was understandable for an evening or a special event, but days without access to this amenity resulted in an automatic fee hikes for valet services that really should have been comped by the hotel. In the hospitality business, if you offer it, you should be prepared to provide it.  The lower-end hotels manage to do this just fine.

My takeaway: Just stay at the Super 8 and use the savings to see the Arch up close.

Do you have a hotel you would like me to review? Send me a line at toilandtroublemediagroup@gmail.com

The Brut Hotel

Check out my room here! https://youtu.be/72kJAOJGemM

Many take weekend getaways as a way to escape and unwind.

Not me. I’ve got a story around every corner I’m dutifully working to release!

But while staying at the perfect hotel is essential for the success of any mini vacation, not many are aware of the wide variety available. Like the Brut Hotel in Tulsa.

Nestled in the heart of the city, the Brut sits almost as an oasis. Located across from the hotel is a park which offers a calm green, almost picturesque compliment. Its natural surroundings and minimalist, Zen vibe let visitors know immediately this is no random Hilton or Hyatt.

I didn’t take advantage of the available valet services. But with ample public parking available right next to the hotel, there really wasn’t any need to. The front desk staff was very helpful and efficient. They moved quickly to check me in and then were out of the way.

The room and bathroom were very spacious. There was an oversized kitchenette counter that took up most of the wall opposite the bed. The television was well-spaced as were the other furnishings. The room’s amenities followed a design plan identical to the public spaces.  There were lots of woven grass baskets and block prints scattered throughout the room.

One unexpected feature I noticed right away was the absence of a coffee pot.  This was replaced by an electric tea kettle and generous sized ceramic mugs. Coffee at the Brut is steeped just like the tea, which I found relaxing and not at all alarming.

There was also a pair of ear plugs placed on the nightstands, like some hotels leave a mint. It was an odd detail. I really didn’t see a need for them. The hotel was quiet enough not to warrant them.

The bathroom was also very roomy. The vanity was large enough to easily accommodate more than one guest. Baskets on the floor held extra towels and a hair dryer. The closet contained space for some clothing and 2 robes, inviting guests to immerse themselves and unwind. The shower was a little tiny, given the amount of space available. But was still efficient and given the number of places one can go to stretch their legs, was forgivable.

I was very impressed with the fitness center located in the basement. By hotel standards, it is stellar! It included a peloton bike, gym quality rowing machine, free weights and treadmills.

I didn’t have the opportunity to try out the Brut’s in-house spa located right next door, but it was well advertised with fliers in the common areas and in the room itself. Nor did I use the hotel’s shuttle service, but it remained just outside the hotel’s front entry, readily available.

But the rooftop bar and restaurant were great and were sophisticated and comfortable. The meals were tasty and reasonably priced as were the cocktails. There was also a nice assortment of local beers on tap. Diners on the rooftop patio were treated to a great view of the city below. There was also a nice grotto behind the hotel for guests who preferred to unwind a little closer to the ground.

Additional activities are also advertised regularly. During my stay, they were holding yoga classes on Saturday mornings when the bar was closed and had just wrapped up a wellness festival the weekend before.

The coffee bar located next to the front desk was also surprisingly nice for a hotel amenity. It’s outfitted like a small craft coffee shop and staffed with a legitimate barista. It also serves a small assortment of gourmet pastries for the traveler who wants to grab a quick bite before heading back out on the road. 

Despite all these extras, the cost of the stay was very reasonable compared to the other higher-tier hotels in the city. And it certainly surpassed many of them.

My takeaway: put the phone on Do Not Disturb, grab your comfy clothes and settle in for a relaxing getaway.

Do you have a hotel you would like me to review? Send me a line at toilandtroublemediagroup@gmail.com

St. Louis Union Station Hotel

Check out my room here! https://youtu.be/pKkG37jNBNg

I admit it, I’m a pretty shallow consumer when it comes to picking hotels. I tend to gravitate towards initial appearances.  When my schedule took me back to St. Louis, I liked what I saw and decided to stay at the Hilton Curio’s St. Louis Union Station Hotel.

I really need to stop doing that!

The facility itself is gorgeous. A former railway station, the building now houses the hotel, several event spaces, three restaurants and an aquarium. It has also become the center of a mid-sized midway including carnival games, a mini-golf course, a Ferris wheel, several additional eateries and a koi pond that holds musical fire and light shows every hour. On the surface, you would think a hotel that boasts those kinds of attractions would have its act together when it comes to hospitality.

And like me, you would be wrong.

During my stay, I was planning to meet up with my husband, Dave. He had made the reservation weeks before and the plan was to travel separately and meet up later that night. But my schedule called for me to be in town earlier and I arrived around one in the afternoon. Exhausted and saddled with my luggage, portable office and laptop, I hoped to drop them off in my room before my next meeting to avoid the possibility of them being stolen from my car.

I looked up the hotel’s number on the website and called, asking if it was possible to check in early. I was told I could, so long as I could provide ID and the method of payment. No problem, I thought.  As usual, we had made the reservation with my credit card.

When I arrived, the woman at the front desk looked annoyed and asked if I had Dave with me. Momentarily thinking about the question, I replied, “Well, not in my roller luggage.” It was peculiar, to be sure, but I supposed I couldn’t fault her for asking.

Appearing less than amused, she then asked if I had the confirmation code.

Of course, I didn’t. Whoever asks for those? 

She then informed me that I couldn’t check in without Dave’s approval. Put out but not wanting to be a jerk, I called him to obtain it, using my speaker phone feature so she could hear.

He was still on the road when he answered and offered to provide whatever identifying information was needed to let me in the room. But the desk representative insisted he provide the confirmation code, which naturally he didn’t have either and would have required him to pull off the highway to look up.

With three other front desk workers looking on, she shrugged. I was out of luck.

In the past, when I have not been able to check in for one reason or another, the front desk staff have always offered to put me in another room temporarily or hold my luggage until the matter was resolved. The woman at the front counter could definitely see we had a reservation and that I had the predetermined method of payment in hand. But to my dismay, none of this mattered. After driving over five hours to get there, the Hilton left me hanging.

I wasn’t even offered a cart or pointed in the direction of an elevator. In full view of four front desk staff members, I lugged my luggage back down two flights of stairs and through the pass way before having to exit the building and walk all the way around to my parking spot.

If that wasn’t inconvenient enough, I had to pull all of my luggage into the public restroom with me to use the facilities.

All the while, the four of them watched me struggle without saying a word. As a small bruise began to form on my forearm, I consoled myself that at least my floor show was entertaining.

That said, the housekeeping, door man, valets and bar waitstaff were fantastic. It’s a shame they aren’t assigned to other places within the hotel with more public contact.  But the entire hotel felt very segmented and categorized and no one went out of their lane. The kitchen staff ran with the kitchen staff, the doorman and valet stuck by the door.

And it was apparent that practice really left some major gaps in the hotel’s abilities to handle spontaneous day-to-day customer service issues. Dishes remained outside rooms overnight and well into the following day because the kitchen didn’t appear to communicate room service to housekeeping. Security didn’t alert the doorman when they were restricting access to parts of the hotel for special events.

Nor could these groups count on the front desk for help. Those guys were as useless as a snowplow in the tropics.

At one point during my stay, a young housekeeper was wrangling a cart packed for an extended hike on the Appalachian Trail when a cleanser bottle fell and spilled everywhere. In spite of dozens of employees skuttling about, no one was there to help her clean it up-or even help her get the massively awkward cart in and out of the elevator.

It just seems like too big a place to do that. Which is a bummer, because the she looked drained, not happy.

The experience for visitors isn’t much better. For newcomers, the facility itself is very difficult to navigate. Common spaces like the lobby, pass way and court yard are ridiculously spaced with lots of massive gaps.

Very few ramps or elevators are easily visible, causing visitors to drag their luggage up wide flights of stairs as I did. While this could pose obvious difficulties for older guests as well as those with small children or mobility issues, neurodivergent people and those with environmental sensitivities may also find this problematic. Disabled veterans with trauma-related issues may also find the acoustics and large number of potential concealment sites stressful.

And the elevators the hotel has are not clearly marked. Instead, they are often camouflaged by ornate doors which appear to be for employees only or behind locks requiring room keys to use. Many of the more direct passageways are obstructed this way too. I certainly got my steps in as I had to walk around the massive complex several times before and after check in and during the many private events during my stay.

At one point, after being dropped off outside one of the hotel’s main entrances, I was told the hotel had closed access by that side of the building that day and was redirected to another door.

When I reached that door, I was intercepted by three other hotel staff (special events staff, not doormen) who said I was not allowed to come inside that way either. Again, I was directed to go around to another entrance on a different side of the building.

Great! Just what I wanted! Another walk!

Besides being annoying, the confusion concerns me with the hotel’s overall safety in terms of fires and other evacuation scenarios. If nobody knows what’s going on, how can they safely direct guests? And likewise, how are guests supposed to exit if they cannot find the appropriate path without a hike?

Then there are the elevators which sometimes do not display the correct floor or even show up when called. The keypad is equally confusing, labeling the third-floor lobby as “lobby” but the floor signal displays 3 (or sometimes another number.) The lobby button on the keypad also routinely remains illuminated as if you haven’t reached the floor yet, leaving you to realize later that you missed it. I watched so many families and confused travelers go up and down the floors on their quest to simply go outside!

The rooms themselves are plenty big enough but are sorely plain and very disappointing when compared to the public spaces of the station itself. If I had to categorize the design theme, I would describe it as early modern Ho Jo.  Like Howard Johnson, the rooms are well arranged and clean, except for the fork I found in a bathroom nook along with a hairdryer and iron.

I’m not sure if it was there on purpose. It’s kind of hard not to discount logic at some point during your stay simply as a coping mechanism.

There was no vent in the bathroom, which makes sharing a room a little less convenient and something I did not expect from a high-end hotel. As were the mattresses, which were so-so and definitely not worth the cost of the stay.  I was further disappointed to find the literature left on the desk by the television informed guests that the Grand Hall Market and the Station Grille Restaurant were available for breakfast-at an additional charge.

But in the midst of the chaos, I discovered a way to eat breakfast for free.

Let me tell you more…

Tucked away on the third floor by rooms 3002-3319 is an Executive Lounge which serves continental breakfast for “members”. 

As I investigated, it began to feel like the Executive Lounge was the hotel’s version of Area 51. Members of what? I’m still not really sure.  This is not something the hotel advertises or offered as a program, as far as I could tell. The front desk staff said nothing about a promotional program or the existence of this space.

Then again, I’m not entirely sure they would say something if I was still struggling to get all my suitcases out of the public restroom.

About halfway down the hallway is a sign welcoming you to the space, before telling you that a train key is necessary to be permitted access, that you will have to present your key to the Lounge Attendant, and you are forbidden access if you do not have the key.

But if you arrive during the breakfast rush hour (somewhere between 8a and 9a), someone will invariably hold the door open for you. And the attendant, responsible for clearing tables, refilling coffee pots and re-stocking food and dishes, will be far too occupied to verify whether or not you have a train key.

Or perhaps it’s not the attendant’s job to check for keys? Maybe there is another key-person whose job it is to do that? This hotel loves it’s compartmentalization.

If you aren’t a jerk, you can enjoy an average hotel breakfast on them. Either way, the front desk will never know.

My takeaway: Very little value for the hype. Enjoy the public amenities but stay somewhere else.

Do you have a hotel you would like me to review? Send me a line at toilandtroublemediagroup@gmail.com

Aloft Dallas

Check out my room here! https://youtu.be/9B9QdY9hBqU

I am prepared to die on this hill: boutique hotels beat chains all day, every day. 

But not all overnight travel make this possible. Corporate business trips, for example, love franchises and their convenient billing practices. Which is a shame, but what can you do?

After bashing Hilton and Hyatt hotels a time or two, a reader pointed out that I have neglected Marriott hotels. So the next time I was staying in Dallas, I decided to give their Aloft a try.

The hotel, geared towards the convenience-obsessed business traveler, definitely tries to live up to its brand. It was well-marked and easy to find, located within walking distance of shops, restaurants and businesses and parks. This can’t be said for every business within the city and after dealing with traffic creeping along at fifteen miles an hour during the most absurd rush-hour imaginable, I was grateful for the reprieve.  But it is not located near dog-friendly facilities so be prepared to walk your dog a few blocks when needed.

Parking was easy to access, but one needs to take extra steps to validate parking if they do not want a ticket for just under a hundred dollars a day on their windshield.  The front desk does have a bar code/QRL code guests can scan to ensure parking enforcement doesn’t ticket their car that they keep behind a piece of plexiglass, but it is often moved around and may not be readily visible.

The lobby is designed with an open reception area. The snack area and food window were very convenient whether you wanted to eat in your room, the reception area or take it on the road. The hotel bar was very casual and comfortable. And there was plenty of seating as well as a pool table.  

Aside from the cleanliness of the facilities, the cleaning staff are virtually invisible.

The rooms themselves repeat this theme of efficiency first, second and third. Very stylish, but not well thought out.  Along the wall with the window was a lovely desk with a lamp and hardwired connectivity access, but no USB or electrical plug. The seating area was also designed to be appealing, but not practical. The large television was mounted directly above the window seating, forcing guests to watch from the bed across the room or on the floor.

Although very spacious and easily maneuverable for those utilizing wheelchairs, the placement of other amenities also seemed to ignore accessibility. Reaching electrical outlets, thermostat and the coffee pot might prove difficult for someone unable to stand and the position of the minifridge under the sink might obstruct using the vanity as well.

Yep, the “kitchenette” area and bathroom occupy the same space. Yuck!

The room itself was very quiet. Guests were well-spaced and I hardly noticed any traffic outside my door at all.  With a Get up and Get at it vibe, it made the stay simple. Which, when traveling for business, can be a plus in itself.

It should be mentioned that if you plan to utilize special discount rates like government or others, special attention will need to be paid to ensure you are not overcharged. Mistakes do occur and the front desk staff are not able to make these corrections themselves.  All billing issues, as well as parking over charges are referred to the hotel’s manager-who seems to keep bankers hours.

But overall, it lived up to all expectations.  Good job, Marriott!

My takeaway: book a room with Aloft when you have high expectations for your trip, and simple expectations for your stay.

Do you have a hotel you would like me to review? Send me a line at toilandtroublemediagroup@gmail.com

The Wolf Hotel

Check out my room here! https://youtu.be/wkMJ9g7kI30

Like a lot of former boom towns in Kansas, Ellinwood doesn’t boast much nowadays except for its heritage. But all of it is on full display at the Wolf Hotel.

Built in 1894, it continues to operate as a hotel today-something that earns it a place among the boutique hotels covered in this blog. In spite of its age and structural challenges (we’ll unpack those in a moment), the building has been very well taken care of. The HVAC system is very comfortable and the plumbing is on point. Unlike the New Orleans Hotel, I didn’t see one outlet box sporting either a hole or a rag.

The rooms are spacious and well organized, plenty of outlets. Beds are large and comfy. The in-room television can be easily seen from the sitting areas and bed. It should be noted that a couple rooms share a common bathroom, a non-starter for me unless I am sharing a Verbo or an Air BNB with my family. But the rooms equipped with private bathrooms also have a glass window installed just above the bathroom door-which provides ventilation but can also disturb those still sleeping by illuminating the entire room. So, often you end up choosing between lighting up your room or peeing in the dark.

But given its age, the Wolf Hotel has a lot of the amenities reminiscent of larger, more sophisticated hotels-just on a smaller, more folksy level. The hotel does not have room-service, but the guest floor houses an upstairs kitchen/dining area is similar to Wyndham Grand clubroom-minus the awesome barista coffee maker and connectivity sites. And across the hall is a sitting lounge which reminds me of the Club Quarters in Chicago, if it was decorated in the style of a 1980’s southeast Kansas grandma.

There are no restaurants in town. So for a long trip, bring a cooler and plan to get creative.

The main lobby downstairs consists of a small front desk outside a large dining hall which can be rented out for parties and special events. They hold a chicken dinner one Sunday each month, which locals tell me is very popular. On the other side is a mockup of a bank that once operated there, displayed as if it were in a museum. Many others are displayed in other areas of the hotel, which the staff will be happy to show you if asked.

It should be noted there is a definite lack of accommodations for those with mobility issues and those with perception or vision issues may also find many of the non-standard details (like placement of lighting, size of stair rises, placement of handrails, etc.) challenging. The building also remains largely unchanged in terms of interior noise dampening and activity occurring in the hall and other rooms is easily heard from inside other hotel rooms as well. Those who have difficulty sleeping in a strange place or with PTSD or similar issues may also want to keep in mind and prepare themselves accordingly.

Parking directly next to the building is not available. The parking lot behind the hotel actually belongs to the bank next door which tows vehicles of those not doing business with them. Guests actually park behind the building next door across the alley. That might make wheelchair accessibility and neurological issues a bit more difficult as well.  No one utilized a service animal during my visit, so I’m not sure how the hotel handles them, but the closest area for pets to relieve themselves is a couple blocks away or across the main highway, which could be a concern.

While I would like to see more ADA accommodations (as should we all), the hotel staff were fantastic-even for a skeleton crew on a full-house weekend. The front desk staffer was also the hotel’s in-house tour guide and ghost hunter, a woman who was both very personable and approachable. A local, she was very familiar with the local history of the community and the hotel itself and spoke about each with affection. While not the owner of the property, it was easy to see she took pride in the establishment and was personally invested in the experience of each guest.

As her husband could attest. The poor man was left to wait on her for hours-well after her shift ended, while she tied up loose ends and chatted with guests. But he didn’t mind. She really loved the place, he said.

While the town itself doesn’t boast much nowadays, it does retain a bit of curious history in the form of underground tunnels that run both sides of it’s main street. Tunnel and hotel tours are available for an extra cost, but are reasonably priced and well worth it.  In addition, the hotel is home to an underground speakeasy which they continue to operate. Like the hotel, the menu is simple. Comprising of draught beer, chips and light pub snacks. But the bartender was a wealth of local knowledge, and knew his way around a prohibition-era cocktail.

The cost for the experience was very reasonable. In spite of its rustic appearances, reservations can be made on their website as well as finding other news and information about the hotel.

My takeaway, soak up some history, memories and a forbidden cocktail or two!

Do you have a hotel you would like me to review? Send me a line at toilandtroublemediagroup@gmail.com

The New Orleans Hotel

I usually end my blogs with a takeaway. But for this piece, you get a bonus.

Whatever you do, DO NOT use an online hotel booking site like Booking.com to reserve your room at the New Orleans Hotel, located in Eureka Springs Arkansas! This was something I learned the hard way.

While I use the site frequently, as well as others (no brand loyalty here!) to prepare my travels, I encountered a snag with this particular hotel. Booking.com let me make a reservation for virtually any date I liked. Including the incredibly busy Halloween weekend-a weekend when the town pulls out all the stops and hosts a three-day celebration culminating with a zombie crawl.

Only after I paid did I discover that the reservation was switched to the following year. To make an annoying experience even more irritating, the website states you will be charged a $150 fee if you cancel the reservation.

There must be some mistake, I thought as I returned to the website to make the necessary corrections. Nope, no dice.  As I attempted to change the date, I was warned of the $150 charge looming around the corner.

So I tried one more time to book a reservation for my preferred date-and year. Starting from the beginning, I carefully went through the steps of selecting the hotel and date I desired. Again, nothing was blacked-out. Double-checking several times, I ensured I requested a reservation for 2022 and entered my payment information.

Just before I hit ‘enter’, I received an alert. One that said I had already booked a room for that date-in 2023.

So that’s how we ended up traveling to Eureka Springs a year after I intended to just for the heck of it. Sometimes, you just have to roll with it.

I have to say the hotel really celebrates its history as one of the oldest establishments in town. It sits on a great location, right in the middle of everything. The streets in general are narrow and public parking is very limited. But once parked, nearly everything is within walking distance or accessible by public transportation. I’m betting you will have very little need for your car until checkout.

Taking advantage of the valet services is a must, but it won’t be quick. The front desk staff are also the valets-as well as the ones charged with answering incoming phone calls and personally seeing to guests’ needs. So be patient and allow a little extra time to retrieve your car. They are scrambling as fast as they can.

The hotel is an entertainment and dining destination in itself. The first thing that greets you is the two-floor balcony overlooking the street.  While this is a great place to unwind or people-watch at any point during the tourist season, it is the place to be during city celebrations like the Halloween Zombie Crawl. It also boasts a quaint little ice cream parlor, a gift shop selling t-shirts and souvenirs and two bars-the Quarter and the Voodoo Lounge.

The Quarter, located in the basement serves as a café and a nightclub depending on what time you visit. In addition to serving cocktails and a mean beignet, they have a dance floor and host karaoke nights and other events. The weekend I stayed over, they advertised a burlesque show-although it was really just a PG-13 strip show.  Like many spots in town, they rely upon their ambiance to draw you in. Try not to hold it against them.

The Voodoo Lounge upstairs is a smaller, more intimate bar. Not much bigger than your average kitchen, the lounge is run on a skeleton crew-usually no more than the bartender. That being said, the barkeeps know their stuff, and positively contribute to the laid back atmosphere. So long as you don’t get in their way, they will take good care of you. 

Nearly everything about the hotel is accessed either by climbing up or coming down stairs-sometimes several flights of them. This includes toting your luggage back and forth. While I am certain the hotel staff would be happy to assist, I didn’t notice any elevators or accommodations for people with mobility issues, so keep this in mind if you are planning a stay. And the bar downstairs didn’t appear to have any entries that could be accessed by persons requiring ADA accommodations either.

Considering the number of visitors at any given time that could use it, I would have liked to see that.

I was put in a room on the 3rd floor so I definitely got my steps in coming and going. The room itself was clean, well-furnished with antiques and quiet. The layout was kind of haphazard. The television was set on a dresser parallel from the bed, making viewing difficult. At the far end of the room directly under a clothing rack sat a mini-fridge on a small table, appearing to be an after-thought. One would have to push their coats and other clothing out of the way just to open it. But given it’s age and the efforts taken to keep the space as original as possible, it’s understandable.

The bathroom was especially roomy as was the shower. But the toilet leaked and so did the sink. Both appeared to show long-term damage. There was also a funky smell emitting from the room upon entry that I wasn’t able to locate. It wasn’t mildew-more like dank moisture with hints of urine.

I was relieved the smell wasn’t coming from the bedding, but I didn’t stick my nose down into the carpeting. Given the hotel’s reputation as a party-palace, I wasn’t about to.

While upkeep on any hotel is cumbersome (and the age and tricky foundation of the New Orleans Hotel would make this doubly so) the potential for hygienic and maintenance issues to eventually become serious safety matters bothered me. Not only for guests with allergies or immune system problems, but for the overall safety of those in the building.

And as the weekend continued, my concerns only grew. Just upstairs from the 3rd floor, I noticed an electrical box with a dirty rag sticking out of it.  Putting a minifridge under a clothing rack is one thing, entertaining potential fire hazards is quite another. I hate to think about the cost to lives and property if that place went up in flames. It would be a tragedy if that happened as the result of neglect.

The fact that the owner was on the premises hanging out with the guests did ease my mind. I have never seen a proprietor have such a good rapport with his employees. He joked with them, visited with their family members and even bought them an “end of shift drink” after the club closed for the night. I wouldn’t have recognized him if an employee didn’t point him out-they were obviously pretty impressed themselves.

And stair-fatigue, electrical failure and the possibility of black mold can be easily overlooked when compared to the New Orleans Hotel staff. I’ve raved about hotel workers before-and every single one fully deserves it, but these people take the gold medal. Besides being approachable and accommodating, they treat you like a regular. They are warm and friendly, striking up conversations with you just for kicks. Even if this isn’t something you are accustomed to, you will soon be wrapped up in conversation with a new set of friends as they tell you the latest gossip, and even invite you for drinks at the club when they get off shift.

And they really do hang out at the hotel after hours-further adding to its street cred. Even during the seasons when the tourist floodgates are opened, of all the places to go in Eureka Springs (and believe me, these guys know them all) they still prefer the hotel. To me, that says a lot.  Judging by the looks of exhaustion on many faces throughout town, those working during the festival were feeling it. But the New Orleans Hotel staff just shrugged it off. Most of them told me they actually enjoyed it.

They also told me they too, could use an end of shift drink. So come on, man!

My takeaway: leave your expectations of standards and professionalism at the door and get ready for an experience.

Do you have a hotel or inn you would like me to review? Let me know on Facebook, Instagram or at toilandtroublemediagroup@gmail.com

The Eureka Springs Treehouses, Castles, Caves and Hobbit Holes

Check it out here!

Eureka Springs is filled with unique hotel options, but none quite like the Eureka Springs Treehouses, Castles, Caves and Hobbit Holes. They take hospitality to a whole other level.

Located on the outskirts of the city, Eureka Springs TCCHH is everything the name promises. ‘Rooms’ are located on a lot scattered with petite castles and tree houses elevated amongst the trees as well as rustic caves and hobbit holes on the ground. Each ‘room’ is uniquely decorated with a corresponding theme. The décor of the treehouses feature different nature elements as do the caves, hobbit holes are more whimsical.

The castles are each unique as well. While I booked a week-long stay in a castle decorated with lions, I managed to sweet-talk my way into peeking around the gargoyle one. It’s probably just as well I didn’t stay there. One of those gargoyles might have followed me home!

But the TCCHH focuses on its take-aways too. A hospitality package was included with the ‘room’ so my husband and I arrived to find a welcome basket with snacks and champagne flutes. A bottle of bubbly was chilling in the refrigerator, along with a cake. Past a secret door and up a flight of stairs where the jacuzzi tub was located, I found another basket with bath supplies. Very nice touch.

The ‘rooms’ are outfitted with a king-sized bed, full kitchen, living room area and a roomy bathroom, making it an ideal location for an extended stay or weekend getaway. After check-in, we picked up some groceries on our first jaunt through town and saved money by cooking many of our meals. The kitchen had everything we needed to make this easy.

The walk-in shower was also very impressive. Fashionably rocked and plumbed with multiple jets, it was an experience in itself. My husband and I took advantage of its size to shower together, and had plenty of space for more.

Not that we are into that kind of thing.

While located in town proper, TCCHH still feels very remote. The grounds are immersed in trees and wildlife. A little cardinal tapped at the back window of the ‘room’ overlooking a wooded revenue every morning shortly after dawn. And while at first our little feathered alarm clock was peculiar and admittedly a little annoying, we warmed up to him.  A pair of fawns and a doe often wandered by as well and seemed perfectly content with letting us observe them from the balcony.

In spite of the number of ‘rooms’ in close proximity of each other, the grounds were very quiet and private. The only time we were ever reminded of other guests was when we encountered them in the parking lot. The same can be said for the staff. We opted for contact-free service so we dropped the laundry and trash outside the door every morning and it was taken away and replaced soon after.   

That isolation does come at a price in more ways than one. Visitors have to be prepared to travel if they wish to visit many of the town’s other attractions and finding and paying for parking downtown can be a challenge. But unless you are ready for the all-terrain hike, you will probably end up doing this at some point anyway. TCCHH is also on the pricier side of hotels in town, but considering its many amenities isn’t too excessive. Plus, if you are looking for a truly unique and memorable experience, it’s definitely worth it.

Seriously, if they don’t have an option that suits you, we can’t be friends. Stick with Super 8.

My advice: while it’s probably a bit over-the-top for an overnight stay, book your next weekend with them.   

Do you have a hotel or inn you would like me to review? Let me know on Facebook, Instagram or at toilandtroublemediagroup@gmail.com

The Embassy Suites St. Louis

Check it out here!

As much as I have raved about the Cheshire in St. Louis, a reader asked me to check out the Embassy Suites. At first, I turned up my nose. Who wants to go to a hotel that’s like all the rest? But the next time I was in town for an XFL game, I decided to give it a try.

And I have to say, my readers are brilliant.

Parking downtown is a challenge on a good day, and with a professional football game playing right next door, they are even worse. But the valets at the Embassy Suites operated like a team of champions. They were always communicating, strategizing and maneuvering to tackle demand. The service was an extra charge, but well worth it. I never felt my car was out of my reach. I even had Erin use the service when she met me for dinner that night, and the guys comp’ed her time. 

Thanks guys!

Again, the front desk staff was very efficient-almost an extension of the valet team although you could tell they acknowledged the coach was out there parking cars. Which I suppose isn’t the worst thing that could happen, but I imagine this would be a little confusing for people who do not speak English as their first language or have other communication challenges. That being said, guests were spaced very well with families and travelers with pets kept apart from others staying at the hotel. I find that always makes for a better experience. I love dogs and babies, I’m just not crazy about hearing them in the middle of the night unless they are mine.

Apart from the common areas, the hotel itself is very quiet. The room was open and well-organized. The sleeping area was separated from the sitting/TV and the kitchen areas. The layout gave some semblance of order to what can often be a chaotic time for any traveler.

The dining area was spacious and clean with a menu that could accommodate anyone’s taste. And even though the hotel’s amenities catered to families, I could see the efforts made to consider adults as well. Take their happy hour receptions  which served snacks and soft drinks for families with children, but also had an open bar manned by a bartender who was happy to mix your favorite cocktail or serve you a glass of today’s punch of the day.

Shout out to that girl! She was a pro!

The continental breakfast was also one of the best I have ever seen. The buffet took up two separate rooms and had just about anything you could want for breakfast on the road. The dining area was spacious enough to accommodate hungry guests, but many filled their trays and took them up to their rooms. And in spite of this, I noticed the housekeeping staff didn’t leave a single tray outside a room for more than a few minutes. They were magical.

The price was reasonable given the location and the going rates of other hotels nearby. And having a hotel room right next door to the arena was so advantageous!. Located within walking distance of much of downtown STL, it was easy to walk to all of my favorite restaurants and hangouts. Over and over, I found the hotel was the perfect place to act as base for my weekend getaway

My takeaway: Come for the parking, stay for the breakfast.

The Windham Grand OKC

Check it out here!

While I am a sucker for a one of a kind boutique hotel, some chains are also worth a look. Take the Windham Grand in Oklahoma City. It exceeds all expectations.

Staying in a large, congested city has its challenges. While some would put cost and safety at the top of the list, I don’t think anything makes a trip more stressful than finding a decent place to park. Valet parking at the Windham Grand is an additional cost, but it’s minimal when compared to the prices charged in other cities of its size and it’s still less than tooling around in an Uber. Their valets are also very fast and I never waited more than a few minutes for my car, even during their most high-demand hours.

Thankfully most of the hotels I have reviewed are blessed with truly customer-focused front desk people.  

(The exception being the evening desk staff at the Moonrise in St. Lewis-check out my blog HERE)

But Windham Grand took it up another notch. They really crushed it. While checking me in, the woman waiting on me told me about an upgrade to a balcony suite I could move up to for less than thirty dollars.  I normally decline upgrades-especially if I am only staying a night or two. But this upgrade included 24-hour access to their club room-and its free snacks and refreshments.

And by refreshments, I mean a variety that could easily replace a meal or frequent snacks for a family of travelers. Besides desks and comfy places to sit, the room was stocked with fresh fruit, yogurt, candy, trail mix, soft drinks, juice, milk, tea and coffee. They even had a barista coffee maker a couple steps down from the one in Club Quarters in Chicago, but still no slouch of a machine.

Shout out to Club Quarters, I still dream about that coffee maker.

Oklahoma City is rarely at a loss of things to do and the hotel was busy with several events occurring that weekend. But guests were still well placed and we didn’t detect any activity outside our room during our stay, adding to the privacy and peace. The dining area was very popular judging from the number of diners coming and going, but between my stops at local restaurants and the club room, I didn’t feel the need for room service.

The cleaning staff were very quiet and efficient. You would hardly notice they were there unless you encountered them in the hall. The price was very reasonable given the location and rates charged by other area hotels. Overall, it was a very good experience and well worth the money.

My takeaway: Spring for the club room and take some snacks for the road.

Do you have a hotel or inn you would like me to review? Let me know on Facebook, Instagram or at toilandtroublemediagroup@gmail.com

The Radisson Lackawanna Station

Check it out here!

I don’t often review chains. How interesting is it to describe a run-of-the-mill hotel? But sometimes, no matter what brand it wears, an inn stands out. And that is precisely what the Radisson Lackawanna Station does.

Located in the former Scranton PA train station, the location is visually impressive.  It is easy to see all the efforts made to keep with its history-including a parking lot fit for a bustling train depot-that works very well for a hotel too. I challenge you to be unable to find a parking spot and I am Queen of the parking lot parade.

The amazing architecture carries on inside the building as well with vintage stained glass windows and ceiling features in the dining and common areas. Designers re-used old train furnishings and other design elements as well. The old station benches serve their original purpose with a shabby chic flair. And the re-purposed décor fits as well today as the day it was installed.

The front desk staff is extremely efficient and friendly. They are experts on all the town’s activities and hot spots-so be sure to ask for recommendations. They also space guests very well for added privacy.  

The building itself is very quiet. You will never hear activity from inside your room.  Which is something that I missed with my room’s bathroom overlooking a soccer field next door. While this can’t be avoided (undoubtedly the hotel was there first) I made sure to shut the curtains before getting in the shower. You just never know.

The layout of the room itself was planned very well. The bed was spacious, there was plenty of dresser and closet storage. The separate seating area and kitchen area away from the bed was a nice touch. I don’t like using my bed for a dining area.

The hotel’s bar and restaurant were very convenient and a popular place for hotel staff to unwind. I took it as a good sign, although the waitresses at the bar were a little standoffish. I had to work at getting their attention to order, refill drinks and get my bill-in spite of the fact that I was sitting at the bar only feet away. It was a lot of work for such minor requests.

The price of the room was comparable with other mid-level chains and I didn’t notice anything that would require special adaptations for those with disabilities. But in the event your particular situation throws you a traveling curveball, just mention it to the front desk staff. They will take good care of you.

My takeaway: Stay the night but explore the town when you’re hungry.

Do you have a hotel or inn you would like me to review? Let me know on Facebook, Instagram or at toilandtroublemediagroup@gmail.com

The Tulsa Club

Check it out here!

Some hotels are distinctive as a brand. Others are distinctive in spite of it. Take the Tulsa Club Hotel. Part of Hilton’s fancy Curio Collection, the hotel is located mere blocks away from several swanky restaurants and the Mayo Hotel. With streetside spaces a commodity, finding parking can be a challenge. There is a parking garage nearby, but with the valet service only a small upcharge, it would certainly be worth it during peak hours.

And that concludes the monetary savings you will find staying at this hotel. The cost of the stay was a little on the pricier side by Tulsa standards, no doubt based on its Deco District location. Dining and room service was also on the finer end, as was the price.  

While the architecture and design of the building are impressive, it was the hotel staff (valet, front desk, waitstaff and housekeeping) that really made my stay feel like a value. They were fantastic, very friendly and approachable.

The establishment felt very secure. I never saw less than three hotel employees within immediate view of the front door even during the late evening hours. With space to accommodate large family meals and traveling business workers alike, it was clearly designed with multi-function in mind. The dining area was incredibly spacious, offering plenty of seating, light and tables. And plenty of electrical outlets, an all-important necessity.

The bar area on the other side of the dining area was equally private and accessible. The bartender was knowledgeable and well-versed in classic cocktails and wines. Her smoked old fashioned was a showstopper! Prepared in a glass display case, the applewood cold smoke filled the drink as well as the other customers’ attention.

The room was spacious and organized well. The bathroom was large enough to accommodate multiple guests or a wheel-chair/walker. The space around furnishings could do the same-without having to be a specially designated handicap room. I really like that. Except for parking tags, no one likes being labeled like that. 

The different lamps and overhead switches were a bit confusing and required a bit of a scavenger hunt for switches and dials. There was a slight learning curve for the shower as well. And the view from rooms on our side of the building were of the exterior wall of the building across the alley-private, but not exactly scenic.

The room was secure, offering two separate door locks. The TV was spaced well for viewing from the bed or other seating. The bed was solid and sturdy.  

The amenities weren’t anything to write home about, a couple travel-sized soaps you would find at any other establishment. The iron and hairdryer were ho-hum and the coffee pot and coffee samples were also not exactly up to an exclusive hotel standard.

Shout out to the Club Quarters: I still dream about your coffee maker.

Perhaps the most interesting amenity was an umbrella left in the closet with a card that read, “We are here for you.” Farther down the card in smaller lettering was a notice alerting guests who chose to actually use the umbrella that they would be charged $28 if they took the umbrella and didn’t return it,

Or returned it wet. Hmmm…

One detail I found peculiar was the noticeable absence of ice buckets in the rooms-which appears to be a hotel policy. In its place was a card instructing guests to call down to the front desk if they required ice and one would be brought up. While visiting the bar, I noticed a stack of ice buckets sitting on a window sill at the bar. They appeared quite average-looking, so I’m not really sure what the added supervision and security were for.

My takeaway: Stay to the Mayo and get an ice bucket.

Do you have a hotel or inn you would like me to review? Let me know on Facebook, Instagram or at toilandtroublemediagroup@gmail.com

The Castle Hotel and Spa

Check it out here!

Tarrytown is known for many things like its history and notably headless guests. But make sure you add another destination to your list the next time you visit, the Castle Hotel and Spa.

The hotel definitely lives up to its name. With impressive architecture and beautifully landscaped grounds, the moment you arrive feels like a step back in time. It has ample parking to accommodate even the biggest caravan, although most of it is set amidst the somewhat hilly terrain-which might be an issue to those with mobility issues.

The other features of the property like the tennis court and in-ground pool were legit. Although I didn’t try out the spa. I can think of about one-hundred and fifty better things to do with one-hundred and fifty dollars than spend it on a massage.

The one or two desk staff on duty were friendly and capable, which was pretty impressive given these were the only two workers ever visible during my stay. In a hotel of its size, one can imagine the challenge. Guests were well-placed and well-spaced. I am fairly certain I was the only one staying on my floor and that I am still pondering this speaks to the peacefulness and privacy of the space.  

The room itself was spacious and ornate, fitting with the overall vibe of the hotel. The bathroom was loaded with amenities-almost too many. Aside from the standard soap, shampoo and lotion were packs of slippers, Q-tips and cotton balls. The bed linen was clean but stained. The in-house robes provided were visibly worn but still better than what is available at most hotels. Other guests must have agreed because many were strolling around the lobby and other public areas in them throughout my stay.

The television was a little small given its placement across the room from the bed and sitting areas. It didn’t affect my stay as I don’t watch much when I travel, but it might affect those with vision issues or avid watchers.

Another thing I couldn’t help but notice was the live plants scattered about the hotel in various stages of dismay. They were all dying from neglect! As something of a plant-guardian myself, I was kind of distressed by this. I even thought heavily about stealing the one that was left in my room, certain it was not long for this world.  Somebody water them already!  

Plant trauma aside, the continental breakfast served in the dining room was an extra treat. The menu was what you would expect; fresh fruit, biscuits, Danish, bagels and hard boiled eggs. I noticed a few of my robe-wearing peers left their cups and dishes around, feeling as if it was not their job to pick up after themselves.

News flash: we live in a civilized society. It won’t kill you to put your dishes in the tote and trash cans provided.

Animals.

But once again, the Castle Hotel and Spa staff were on top of it. The kitchen staff were fast and efficient. They ensured the coffee was fresh-even the decaf and the tables were clean and ready for the next inconsiderate slob.

My takeaway: book a stay at the Castle Hotel and Spa in Tarrytown, New York. And bring a watering can.

Do you have a hotel or inn you would like me to review? Let me know on Facebook, Instagram or at toilandtroublemediagroup@gmail.com

The Salem Inn

Check it out here! https://www.youtube.com/watch?v=gmLQwRazyVg

While there are plenty of places to stay in Salem, MA, one of the first places on your list should definitely be the Salem Inn. 

Seated in the heart of Salem proper, this charming little Inn is the perfect place to base your adventure. Just it’s location is a bonus. Various tour stops and points of interest are literally right across the street and just about every downtown destination is within walking distance.

Your stay also comes with a parking place-which is a huge bonus in a town accommodating so many visitors. You only need to spend a few hours of a trip scouring for a place to put your car to see the advantage. And unless you plan on traveling a significant distance, there isn’t much of Salem you cannot access by walking or public transportation. My car didn’t leave the lot again until check out.

Other elements of my stay were just as convenient. Most hotel interactions-including initial check-in were handled via text. Keyless entry to and from the hotel was an added feature. After a long day of exploring, the idea of never being able to misplace a room key is a relief. And the front desk staff were available, but very laid back and out of the way. If you needed them, they were there. If you didn’t, you were left alone.

Another great amenity was the Inn’s backyard grotto where they hosted breakfast and a nightly wine reception. I am a huge fan of the wine nights! The offerings were middle of the road, nothing bougie or worthy of sticking your pinkie finger out. But in such a peaceful, private setting, they were the perfect way to unwind.

The grotto was located down a concrete stairway, nor did I notice alternative access. Most of the hotel rooms involve climbing stairs as well which may pose a problem for visitors with mobility concerns. The location of the Inn would still make it an ideal choice for travelers with these kinds of issues, but I would definitely recommend contacting the hotel directly to ensure your needs are properly met.

The hotel room itself was roomy as was the closet, bathroom and shower. The only thing I noticed was that the television appeared to be a little small to be spaced on the opposite side of the room from the bed and sitting areas. This didn’t affect my stay as I don’t spend much time in front of the tube when traveling, but it could be an issue for those with vision issues or avid watchers. And the large windows offer a great view of everything happening on the street as well as sunrise and sunsets.

Which, with a glass of wine, definitely makes up for it.

My takeaway: call ahead, but put the Salem Inn on your wine list.

Do you have an hotel or inn you would like me to review? Let me know on Facebook, Instagram or at toilandtroublemediagroup@gmail.com

The Lizzie Borden Bed and Breakfast

Check it out here! https://www.youtube.com/watch?v=H0LqgRaGTPQ

and here! https://www.youtube.com/watch?v=IrAICA25rTk

and here! https://www.youtube.com/watch?v=2MiXyx7nwco

and here! https://www.youtube.com/watch?v=h4feLtNRoKY

ditto! https://www.youtube.com/watch?v=IH0jcMNHO9o

Admittedly, staying at a bed and breakfast is meant to be a relaxing getaway. And if that is what you are going for, this is not one of those places. But if having a personal one-of-a-kind experience is more your cup of tea, be sure to add the Lizzie Borden Bed and Breakfast on your travel itinerary.

Nothing about a stay at this macabre destination is typical. The unremarkable building is seated just off the street in Fall River-a rather un-picturesque town known more for its industry and its port. Behind the house is a small parking lot and barnlike structure which currently houses a gift shop. It is also the base for tours and the front desk, of sorts.

Check-in occurs after 5p when the gift shop closes. Be sure to arrive on time to avoid any difficulties. The reception staff will have more time to show you around so long as you don’t try to check in at the same time as one of their tours. Tours occur most evenings and are an extra you can purchase with or without a stay.

The draw for this bed and breakfast is of course, it’s significance as the crime scene from the Borden murders. To that end, owners have left the building and many of the relics inside as authentic as possible. The furniture in the common areas are consistent with the period and updates and modernization has been kept to a minimum.

Fans of older homes will appreciate little quirks like this but visitors who are unaccustomed will need to pay closer attention. The programable key pads have a little trick to them as do some of the lights. Ask the staff before they leave if you don't want to spend a lot of time in the dark or on the porch.

Nor do the staff man the front desk at night. Aside from giving tours, no one stays around after dark so its very private. It also means you are on your own to solve any inconveniences. Most bed and breakfasts operate this way. If you want someone to bring you an extra toothpaste, stay at a Holiday Inn.

In the absence of staff, signs serve as the facility’s main source of information (like a sign in the bathroom instructing you how to shower without setting off the fire alarm-and getting a visit from the town's fire department.) Most of the plugs aren't grounded-so not really usable for many of the electronics people travel with. I was planning to ditch the laptop in favor of notebooks, but I had to charge my cellphone in my car.

One of the interesting features of the B&B is that the furnishings throughout the house, as well as in the individual rooms is arranged much as it would have appeared the fatal day of the incident. Visitors are encouraged to wander through the public areas, sit on some of the furniture, and even do seances, ghost hunt or take selfies with one of the popsicle stick masks they leave out for your use-if you are into that kind of thing.

Nearly everything is ala carte-including the optional breakfast. Between tours, souvenirs, and ghost-hunting equipment rental, there are lots of add-ons you can add to your experience and your bill if you choose. The ghost-hunting tours after dark make the guests a spectacle with tourists peering in windows and bedrooms occupied by paying guests. Never fear, they put out other signs for that too.

Guests are encouraged to ghost hunt and have a good time, but the operators rely on guests to use their own judgement and not be a knuckle head. So it can be a cool experience if you rent the entire home, but not ideal if you are cooped up with a bunch of unsupervised pre-teens. During our stay in Lizzie Borden’s bedroom, we shared the house with a couple young ladies staying in the attic and a handful of kids staying in the parent’s room next door. Their room shared a common wall with ours and they stayed up the entire evening trying to channel spirits on a Ouija board they made from a pizza box and shrieking at the top of their lungs at every noise they heard.

Let me tell you, there were no ghosts. There was no spectral activity of any kind. But there was a number of noises, creaks and groans that every house makes, old or new and those asshats shouted alarmedly at each and every one of them. By the end of the evening, I wasn’t sure who I wanted to smother with a pillow more-the kids or their sadistic parents that left them unattended. But judging by the paper-thin walls, I could certainly see why anybody in that house was predisposed to homicide.

Sleep deprivation aside, the bed and breakfast offers an experience like none other. Not only to journey back in time, but to see such a significant site for yourself.

My takeaway: be prepared and keep your stay short and sweet.

Just leave the kids at home.

Do you have a hotel or inn you would like me to review? Tell me about it on Facebook, Instagram or at toilandtroublemediagroup@gmail.com

The Hotel Deco

Check it out here! https://www.youtube.com/watch?v=JOfRVJkj36Q

If you are looking for a getaway destination that is completely unexpected, check out the Hotel Deco in Omaha. Located downtown, it boasts an atmosphere that is truly unique.

From the moment you arrive, this Art Deco-styled hotel makes a statement. The first person you are greeted by is the valet, which on some occasions, could be excessive. But given the rarity of public parking, they quickly become your new best friend. If your itinerary calls for you to remain in town, it may be more convenient to walk or utilize public transportation. If not, be sure to allow an extra twenty-minutes or so for the valet to retrieve your car.

The lobby and public areas are just as opulent. The architectural details, glass and woodwork are truly exceptional. It is clearly a source of pride for the friendly folks that work there-especially the front desk staff. If they have time, they are happy to tell you all about it.

The overall vibe is Alice in Wonderland meets the Radisson, and this becomes more apparent the more you look around. There are little references paid in the art and décor. Even the Do Not Disturb tags have whimsy references to the classic. These surprising touches make staying at the hotel even more fun.

The room was adequate in size. The amenities and features well organized and well placed. I was pleased with how quiet and private the floor was. It spoke to the efforts the front desk staff took in placing guests.

Just past the front desk are the elevators that take you up to your room, but off to your right is a small flight of steps leading to the hotel’s restaurant. The space is quiet and cozy and menu is what you might expect from a hotel eatery-as are the prices. The fare is alright, but given the variety of eateries within walking distance, guests can get more for their buck elsewhere.

And I cannot encourage you enough to get out and explore! When we checked in, the front desk staff suggested my husband and I check out the speakeasy located next door. We are always up for a good cocktail, and so we dropped off our bags and set out to find it. But what we found next door was a little vice shop about the size of a closet selling cigarettes and run-of-the-mill spirits.

It did boast a line of people standing outside it’s doors, but given its location across from the Orpheum Theater and the fact that Ron White was performing that night, we dismissed it and moved on. Instead, we found a little club located around the corner which benefitted the local children’s theater. It didn’t exactly seem like a speakeasy, but not all billed that way are. So we shrugged it off and enjoyed some libations inspired by SpongeBob SquarePants.  

The mystery weighed on our minds though, and later that night we took to the internet to investigate further. Among the comments for the hotel were suggestions to visit the Wicked Rabbit-the name of the little hole in the wall we passed. We took a chance to test the theory the following night.

We arrived followed by two older women who had clearly pre-gamed before their arrival. They were stumbling around and tittering like a pair of teenagers looking to buy White Claw with their first fake ID. Not wasting time, we asked the clerk if they carried the Wicked Rabbit. She nodded and asked to see our ID’s.  

Overhearing the exchange, one of the women tripped over her friend to declare they wanted entry to the speakeasy too.  After presenting their licenses, the clerk pushed a button concealed on a display case revealing the entrance.

For all my nose-turning the night before, the Wicked Rabbit deserved none of it. The bar was exquisite, decorated in lush purple upholstery and gilded frames and tiles. The drink menus come in books and consist solely of classic cocktails. Once the bartender pointed out that all the drinks on the first page were the ones set on fire, I was hooked. I picked out a punch and watched her prepare it in awe.

When finished, she floated a spirit-soaked sugar cube on top of the thinnest slice of orange imaginable before instructing me how to drink it. The trick, she said, was to count to ten before plunging the sugar cube inside. That way, the sugar had time to caramelize, the alcohol could better dissolve, and the intended outcome would pay off. As she lit the sugar cube with a torch, I followed her directions to the letter.

I can tell you, she knew what she was talking about.

Our two accompanying drunkies looked on before ordering the same. After being given the same instruction, they immediately dunked their cubes and slung back the contents. The bartender rolled her eyes and said nothing. I have never seen an artist so disappointed.

My takeaway: book a stay-and partake in the Wicked Rabbit sober.

Do you have a hotel or inn you would like me to review? Tell me about it on Facebook, Instagram or at toilandtroublemediagroup@gmail.com

The Graduate Fayetteville

Check it out here! https://www.youtube.com/watch?v=VsmvkkH2F44

There’s no doubt Fayetteville is a college town steeped in tradition. Nowhere is this more celebrated than at the town’s own boutique hotel The Graduate. The Graduate may be a little off the beaten path, a few blocks away from shops and restaurants. But what the giant plaid-adorned structure boasts reflects its true personality-its proximity to cheap parking, University of Arkansas campus and its own in-house coffee shop and bar.

Seriously, the coffee shop/bar is located smack dab on the first floor feet away from the front desk. That’s prioritizing your space.  The first floor also has a spacious work area where you can plug in and get to work-not to mention a staggering amount of razorbacks.

The front desk staff are efficient and accommodating, going that extra step to make your trip better. The clerk advised us of a way to save some money by taking advantage of the city’s free parking on weekends. Her wise advice let us park right across from the hotel for free-instead of adding the cost to the bill. I noticed many times when the hotel staff went out of their way to assist a guest-often before being asked. Little things like asking if a guest wanted to order coffee before the rest of their party met in the lobby, offering to call Uber or suggesting the best places to order delivery. These kinds of tips are usually things the traveler has to pick up

The razorbacks are just one design element letting you know what country you are in. If that doesn’t get your attention, just wait. There’s more! The hotel boasts a timeless feel of college life from the overdose of plaid scattered everywhere possible to the found-artwork pieces, license plates, watercolors and charming love notes like little matted and framed time-capsules.

Of course the cozy atmosphere carries over to the rooms where guests find more plaid, razorbacks and all the usual amenities. The floor plan was clean and functional. Guests were adequately spaced and not stacked on top of each other.

But the most unexpected surprise was in the bathroom. Hanging over the toilet was a portrait of Gil Gerard, decked out in his costume as Buck Rogers. I have no idea why he was there, but I must admit it kept my attention. I found myself checking it out every time I was in there and peeking at it a few times just in passing.

Sci-fi fan art included, the room prices were very reasonable. The room quiet and comfortable in spite of the number of guests and the expected frivolity (we stayed over the Halloween weekend) and the staff were very friendly and accommodating. They were terrific.

My takeaway: if you ever find yourself in town, book a stay at the Graduate.

And if you happen to know why Gil Gerard sports a spot over the throne, let me know!

Do you have a hotel or inn you think I should review? Let me know on Facebook, Instagram or shoot me an email at toilandtroublemediagroup@gmail.com